About the Role and Team

This is a newly created role in a new team! The team culture is vibrant and friendly, the office is supportive. The manager is personable, warm, flexible and supportive. If you're looking to grow and develop in your career this is a great opportunity! The team has a hybrid working arrangements, with the minimum for the business being 3 days a week in office. In terms of the

A Client Services Coordinator is responsible for supporting client workflow within the business, handling new enquiries, job set up, timely delivery and consistently high-quality output. We are looking for someone who seeks to deliver customer service to stakeholders, in a proactive, and personable manner while, approaching their role with attention to detail and efficiency. You will utilise the appropriate software (as part of a broader administrative support team, to set Acumentis up for success internally and externally! Training will be provided, as part of this role with the software. 

• Handle inbound 1300 calls, webchat and email to seize new opportunities and resolve client queries
• Use of CRM for management of new enquiries, and set up and sending of quotes
• Job set up including property and title searches, requesting and attaching required documentation.

About You

You’ll be a great fit for us if:

• You’re seeking a new position where you a trained and developed within an inclusive culture.
• Ideally you have previous customer service experience
• You are reliable and are conscientious 
• You are flexible, adaptable and good at problem solving
• You have strong attention to detail and able to balance that with being in a fast-paced environment.
• You're a relationship builder, and oriented towards building and maintaining long term professional relationships.
• You are efficient and able to coordinate appointments on behalf of our team of valuers.
• You have working knowledge of locations across Western Australia 
• You have strong IT skills and knowledge of Microsoft Office applications.

We’ll be a great fit for you if:

• You’d like an extra day of leave for your birthday, study or volunteer opportunities
• You’d like to take advantage of employee benefits such as bank partnerships, access to Flare Discounts and a full wellness calendar of activities – with new benefits added each month!
• You’re looking to join a business with a strong national presence, where relocation can be supported
• You’d like a position with a strong client base and steady stream of work
• You’d like to ensure your life/work balance through flexible work arrangements
• You’d like mentoring from industry leaders to guide your career, and create a guaranteed pathway for our twice-yearly promotion program

We want to support you with your integration into Acumentis, so the right training and resources will be provided to the right candidate to get you into the swing of things in no time.

It is a condition of employment that staff are to have a Police Clearance (paid for by the business). 

How to Apply

If working with Acumentis in this period of growth sounds like something you are looking for, please apply online via the link provided. If you have any questions regarding the role, please contact the People Team (people@acumentis.com.au). Please note, we are unable to consider emailed applications.

Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills and their contribution to our organisation.